The Glow Clinic – Privacy Notice
Last updated: 26 September 2026
The Glow Clinic respects your privacy and is committed to protecting your personal information. This notice explains what information we collect, why we use it and your rights.
Who we are
The Glow Clinic provides aesthetic and beauty treatments in Folkestone, Kent. For privacy questions, contact us at: theglowclinicfolkestone@gmail.com.
Information we collect
We may collect your name, email address, telephone number, postcode, enquiry details, appointment information and any information you choose to give us. If you become a client, we may also collect information needed to assess treatment suitability and provide services safely.
How we use your information
To respond to enquiries and contact you about the treatment or offer you asked about.
To arrange and manage consultations, appointments and treatments.
To keep appropriate business, safety and treatment records.
To send marketing or offers where permitted by law. You can opt out at any time.
We use personal information where it is necessary to respond to your request or provide our services, to meet legal obligations, for legitimate business purposes, or where consent is required. Where sensitive health information is needed for treatment, it is handled only where permitted by law.
Facebook, Instagram and online enquiries
If you submit an enquiry through Facebook, Instagram, our website or another online form, the details you provide may be transferred to our customer-management and messaging systems so that we can respond to you. This may include contact by email, telephone or WhatsApp about your enquiry.
Who we share information with
We do not sell your personal information. We may use trusted service providers that help us operate the clinic and communicate with clients, such as Meta (Facebook and Instagram), website, CRM, email, messaging, booking and payment providers. We may also disclose information where required by law or to professional advisers when necessary.
How long we keep it
We keep personal information only for as long as it is needed for the purpose it was collected for, including reasonable business, legal, insurance and professional record-keeping requirements. Information that is no longer required is securely deleted or anonymised.
Your rights
You may have the right to ask for a copy of your personal information, correct inaccurate information, ask us to delete or restrict information, object to certain uses, or withdraw consent where consent is the basis for processing. In most cases there is no charge for exercising these rights.
If you are unhappy with how we use your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Marketing
You can ask us to stop sending marketing messages at any time by replying to the message, using an unsubscribe option where provided, or contacting us directly. Service messages about an enquiry or appointment may still be sent where necessary.
Updates to this notice
We may update this privacy notice from time to time. The latest version will be published on our website.
Website: https://theglowclinic.shop/
